Complaints Policy

We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt with promptly and fairly. In the event of a dispute or complaint you may have against us you should contact us in the first instance to allow us to resolve or respond to your dispute or complaint.

You should refer to your usual Whetstone Limited contact or address the matter to the Risk Compliance team at Independent Broking Solutions Limited, 1 George Yard London EC3V 9DF or email IBScomplaints@ibsbroking.com.

Alternatively, you can call on 020 3859 8746.

If you are a consumer (an individual acting outside your business trade or profession) or a micro enterprise (a business with a turnover of less than Euro 2M and less than 10 employees) or an SME business (a business with a turnover of less than £6.5M and meet one of a balance sheet of less than £5M or less than 50 employees) you will be eligible to refer your dispute / complaint to the Financial Ombudsman Service (FOS) if you are not happy with how we have handled your complaint or the outcome.

Information about the FOS can be found at their website https://www.financial-ombudsman.org.uk/ and you will have up to 6 months to refer your complaint to the FOS.