On our best behaviour – avoiding patient complaints
The one thing that we can all agree on is that dentistry is very difficult. Many patients provide considerable challenges.
Defending dentistry as litigation increases
I have spent nearly 40 years on the roller coaster called dentistry. I have survived a variety of ups and downs, influenced by politics, finance, legislation and opinions on best practice. Overall, in that time, there can be no doubt that dentistry has improved. The range and quality of materials and equipment has developed to the extent that, in capable hands, wondrous outcomes are now possible.
Unexpected complaints – a matter of opinion
All dentists occasionally run into trouble. Commonly, it is an allegation about attitude. But many issues arise about the treatment provided, complications arising afterwards, costs, and the options for treatment. Sometimes, however, a problem arises that you could not forecast.